*PLEASE NOTE: ALL LOCATIONS HAVE RETURNED TO NORMAL DRIVE-IN HOURS AND PHONE SUPPORT HOURS. LOBBY ACCESS IS STILL BY APPOINTMENT ONLY.
To our valued Roscoe State Bank customers:
The health of our employees, customers, and communities is our highest priority as we learn to manage our way through the impact of the rapidly evolving COVID-19 pandemic. With the executive order announced by Gov. Abbott temporarily closing certain businesses and schools along with the guidance for social distancing provided by the Centers for Disease Control and Prevention (CDC), we have made the difficult decision to temporarily close our bank lobbies effective Monday, March 23, 2020. We will continue to serve customer needs through our drive-in locations. Lobby access will be available by appointment only to open new accounts, for loan and special deposit services or to access your safety deposit box. Our commitment to you is we will continue to deliver the same level of customer service as we always have, even in this temporary modified format.
YOUR DEPOSITS ARE SAFE. RSB has been in business for over 113 years. We’ve seen our way through every economic storm, from the great depression to the great recession along with two World Wars. Through every downturn, we’ve stayed focused on the fundamentals of banking - maintaining high liquidity, strong capital, and most importantly, an unwavering focus and commitment to provide the best customer service to our customers and the communities we serve. Though we have adjusted branch services for the moment, your deposits remain safe, as does access to your funds.
We encourage you to use RSB’s electronic banking services for 24/7 account access. You can check balances, transfer funds, deposit checks, set up bill payments, receive alerts, view e-statements and much more. If you would like to sign up for online banking CLICK HERE to set this up. You can also download our app (APPLE or ANDROID) for access to all of our mobile services. If you need assistance getting setup, please call us at the numbers listed below. Telephone banking is also available for balance and transaction information by calling 877-393-3017.
Our customer service phone numbers during business hours are as follows:
We will continue to work closely with our communities and local authorities to monitor the ongoing COVID-19 situation and look forward to when our lobbies can again be reopened. We will be posting updated information to our website, Facebook, and at our locations as circumstances change. These are unprecedented times and we know some of you may experience hardships along the way. If there is a financial need we can assist with, please do not hesitate to call any of our loan officers for assistance.
Thank you for your loyalty to Roscoe State Bank and please contact us with any questions. We are here and ready to help!
John W. Jay